Caras Maternal Connections/Plain Grain Co LLC
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Our Policies

Please Contact Us As We Aim to Please Our Customers!

Store Policy

Ordering
Secure ordering is available at this web site through Paypal.  Please let us know a good time to contact you and we will contact you as soon as possible. You are aslo welcome to call our Toll Free Number during the listed working hours. We are most happy to answer your questions.


Payments
Cara's Maternal Connections accepts Money orders as well as Instant Transfer and Credit cards through Paypal. Payment is expected at the time of order. Money orders are expected within 10 days of the order. Please mail your money orders to Cara s Maternal Connections  P.O. Box 81  Leonard Mi.  48367  .The website is set up for instant payment only so  if you wish to mail a Money order we will need to know so that the items will not be sold to someone else ( such as our used clothes section or closeouts)  A great way to do this is to put these items into your shopping cart , then copy and paste these in an email to me at   cara@carasmaternalconnections.com  Please note that payment will be coming by mail. This way we can pull these items off the website to secure them for you.   If you are purchasing Spelt grain and are local, we have a page set up for you so that you can purchase grain without the shipping and pick it up here.

Shipping
We use US Postal Service for most orders. We are not responsable for lost orders.

In Stock Orders
ship within 48 hours, Custom (Large ) Orders may take 2 to 3 weeks . Out of stock orders may take a few weeks. We will contact you to let you know when it will ship out.

Sewing Service
We will start sewing your order as soon as it has been received. We have msot materials in stock s we can start right away. Color Pul is not stocked but is usaully in within 1 week. We will contact you on a time frame and stick to it.

Order Tracking
We use USPS Priority on most shipments, books are shipped Media mail  and you may get a refund if my shopping cart has overestimated your shipping fee. Bulk large used clothes may go out parcel post. I have the cheapest shopping cart that only allows me to caculate by price so if it comes up as a high shipping , I may be ale to give you a better rate manually and mail you an invoice to pay through pay pal ( please contact me)   I do inform you when I am shipping your package and will give the Delievery comformaition # to you and  how long it should take to reach you.

We attempt to ship your order as soon as we receive it.
Thankyou for your Bussines!
 


 

Return Policy
All items can be returned within 20 days of the purchase (with the exception of wipes ) if they are UNUSED and UNOPENED. If the customer is unsatisfied with the product and it has not been OPENED AND or USED.  This refund will occur  Only After the item(s) have been returned, minus a restocking fee of 20% of the retail price of the item returned. Shipping will be the responsibility of the customer . Damaged items will be handled on a case to case bases. Damage due to MAIL is not the responsibility of Cara's Maternal Connections . For All RETURNS you must contact Cara's Maternal Connections . I will always try to work out some solution to retain you as a HAPPY customer. Defective Items will be replaced with no charge (but you must send the item back to us).

Used Clothes returns

These are accepted for any reason for a full refund minus the .90 return fee and we DO NOT COVER RETURN SHIPPING on used items. Please ask any questions you may need answered before buying a used item.

 

Do you have any questions? Send us an e-mail at:

cara@carasmaternalconnections.com

Phone Contact / Toll free 1-866-551-0517